Job Title: Transport Development Support Officer

Location: Dorchester (Hybrid)

Contract Type: Temporary

Salary: 12.16 per hour

Hours: Full time Monday - Friday

Barker Ross is looking to recruit for a Transport Development Support Officer on behalf of our client, to work on a temporary basis.

Day to Day Responsibilities:

• Answering calls and emails from various stakeholders such as parents, contractors, schools, and passenger assistants.
• Liaising with internal and external parties.
• Utilizing Microsoft Office, Teams, and internal software applications.
• Performing data entry tasks.
• Accessing and learning new applications as required.
• Conducting route evaluations using mapping software to assess transport suitability.
• Handling initial complaints and escalating them to senior team members when necessary.
• Maintaining accurate records of activities.
• Organizing route cover for Passenger Assistants.

Required Skills and Qualifications

• BTEC National Certificate, NVQ Level 3, or equivalents.
• Experience and knowledge within the role's responsibilities, including standards, procedures, and health & safety.
• Office experience, data analysis, IT proficiency, and Health & Safety application.
• Strong communication, deadline management, and problem-solving skills.
• Team player with numeric proficiency and adaptability, maintaining composure in varied situations and fulfilling travel requirements.

Benefits:

• Company pension
• On-site parking
• Referral programme
• Work from home

Experience:

• customer service: 1 year (preferred)

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.