- Candidate required: Aftercare Manager- Luxury Residential
- Start date: ASAP
- Industry: Construction professionals South
- Location: Dorchester
- Salary & package: £DOE
- Efficiently and effectively be responsible for Customer Care on the project
- Assisting the project to meet its customer satisfaction targets
- Manage the team of Customer Care staff effectively
- Ensure that the Customer Care Department fully implements company policy and procedures
- Deal with customer care issues professionally and quickly and to their complete satisfaction
- To manage all customer-related issues through to resolution
- Liaise and co-ordinate with the Construction, Technical and Sales Departments to ensure Customer Care issues are minimised
- Act as the first point of call out on emergency situations
- Experience as a Customer Care / Aftercare Manager on new build residential developments
- Able to work as part of a team
- Excellent planning and organisational skills
- Good administration skills
- Strong work ethic
- An excellent communicator
- Have strong commercial awareness.
- Good IT knowledge with a good working knowledge of Microsoft Office (Word, Excel and outlook)
- N/A
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